We describe it as the use of technology including the Internet to enhance the sales, marketing and delivery of products or services to end customers.

We provide a range of B2C strategic and delivery services including internet and e-marketing approaches and solutions, online trading strategies and e-business portfolio of assistance which is focused on helping you to find smarter ways to work or interact with your customers using information and communication technology.

• Consulting services: We help our clients develop strategies for how their business to consumer solution will support their commercial objectives. Our approach to analysing our clients' requirements in this way means that any solution we subsequently create is commercially driven and justified before the technical work begins.
• Planning and Implementation services: Our in-house technical team creates and implements business to consumer solutions for our clients. We work with a variety of technologies and our project planning and management approach makes sure that we deliver on time and within budget.
• Support services: Ongoing support is of critical importance to organisations that use the internet for mission-critical purposes. Our support services are structured to allow us to provide our clients with support on-demand. We have escalation procedures and can provide options for prioritised support, for example during our clients' peak periods.
• Service management: We also supply a range of management services, including eBusiness to consumer hosting services and management of our clients' domain registration portfolios.

What role does Internet technology play for your business to complete a transaction with your customer – can this be increased to saving you time and money?