Executive secretaries must maintain high levels of service delivery to ensure the achievement of organisational objectives. They are among those who provide administrative support to the various levels of business and organizational management. However, doing business today is all about making and valuing the right contacts.

Building successful relationships is a direct result of successful preparation which most often involves networking events.

This programme highlights the importance of networking in this role within a company and aims to provide the skills with which the effective secretary can contribute fully to the manager s success..

Topics Covered

• Managing and maintaining relationships with your managers contacts
• Building new relationship for your organisation through strategic networking
• Upgrading your influencing and interpersonal skills in dealing with difficult clients who wish to meet with your management.
• Essential program basics including Proofreading and editing, Filing and record keeping, Office equipment and procedures, Conference and meeting planning, Travel arrangements, etc
• New strategies to upgrade executive secretarial communication, management and business skills.

Benefits to your organisation

Organisation and the business environment with executive secretaries with network strengths often understand competition strategy and how to position themselves to enhance overall service provision.

Who is this course for?

• Secretaries
• Executive Assistants / Personal Assistants
• Customer Service Assistants
• Receptionists
• Office Managers

At the end of this course, delegates will be able to:

• Learn strategies for extending their sphere of influence
• Preparing themselves with a positive mindset approach to take action
• Using their personal charisma to establish better relationship to help the business leadership
• Developing their networking skills to benefit your manager and organisation
• Taking control of their administration role with renewed energy and focus
• Consolidating their action plans and implementing new strategies