This training program is an introductory guide to the concept of eHuman Resource Development and its application. It describes some of the models and identifies a number of challenges.

eHR is defined as: the application of conventional, web, and voice technologies to improve HR administration, transactions and process performance.

It is linked to the broader concept of B2E that embraces a wider range of applications than simply HR ones. Technology has only recently developed in a way that enables eHR to make its mark. The nature of the development path, however, varies considerably from organisation to organisation. There is a direction of travel from static information provision to dynamic interactive functions.

There is also typically a move from single project-based initiatives (on recruitment, for example) through web-enabled self-service models, to advanced B2E solutions that seek to influence employee relationship management..

Topics Covered

• Better communication mechanisms, knowledge management and enhancing the employee proposition or brand e-performance management
• Generating income through your HR services and initiatives
• Building and deploying eHR strategies and initiatives such as e-rewards and employee benefits, e-learning & e Training, e-RFP, e-recruitment
• Managing skills and employee variations using technology based approaches
• Accurately determining what proportion of services will be delivered through employee and manager self service if applicable; What are the best means of delivery — voice, web or call centre technologies, for what circumstances.
• Understanding the ideal incentive strategy for your unique business model

Benefits to your organisation

Ability to clearly asses your own environment in terms of

• the aim of HR service improvement, making it more strategic and business focused. This may be facilitated by e-developments.
• the objective of cost cutting and aiding operational efficiency and the desire of the HR function to change the nature of its relationship with employees and line managers
• the transformation of HR into a customer-focused and responsive function and the offer of services that fits the new world of work and is attractive to current and future staff
• the ability to produce comprehensive and consistent management information..

Who is this course for?

• HR Managers
• Operations Managers
• IT Managers
• Knowledge Managers
• Business Managers

At the end of this course, delegates will be able to:

Determine how the above delivery mechanisms link upand align with generalist HR strategies and objectives and to answer the questions of “Will eHR actually improve organisational performance, and what is the best way to measure this?”.