Nigerian Banks’ Websites

A timid approach, unsure

We looked at all the 24* Banks in Nigeria and discovered that most have a timid approach to Online Customer Services whilst others are not sure what to do. The highlights are:

·         A mere 2 have capability to apply for products & services online

·         Only 9 have interactive chat facilities and of the 9; None proactively recognises the presence of a customer

·         3 have online customer support helpdesk system and None have defined service levels

·         An impressive 16 have FAQ sections; but the relevance of the answers are questionable

·         None (0) have online community capabilities and destinations

What can Banks in Nigeria do to improve Online Customer Service?